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FAQs


How long will my orders take to receive?

Typically when shipping to locations within the United States, estimated shipment times vary between 10-22 business days from the time the order is shipped out.  International orders are estimated to take 2-4 weeks to arrive.  In case of special order items, it may take longer.  Shipping worldwide to other countries may take more or less then the average depending on location.

Where do you ship to?

We ship globally to to anywhere around the world.  Shipping is always free with us.  There may be custom fees depending on the laws of your country.

 How come my orders arrived separately?

We ship items as soon as they are available to maximize efficiency to ensure our customers receive their items as quickly as possible.

How come my tracking my number is not working or displaying my order details?

Our carrier will typically display order details after 3-5 days from time of shipment.  Please check back again and it should be displayed.

Please note - a small percentage of items and / or shipping locations do not offer public tracking details.  Please contact us for order status if tracking can not be displayed. 

I received the wrong size, item, and/or damaged items.  What do I do?

Please contact us at cs@authentic-lifestyle.com for more info or refer to our refund / exchange policy.

 Is my personal information secure while using and/or purchasing from your website?

Yes, our site uses SSL encryption technology to protect shopper's personal information during the checkout process.  In addition, all our pages, content, and data are secure via SSL encryption so you can rest assure to you will have a safe shopping experience. 

Where is your store based?

Authentic Lifestyle is a global company.  We started our vision in Japan and currently operate exclusively as an online shop.